02/15/2008
Once upon a time yesterday in America, we put up with those annoying "Press one for English, press two for Spanish"telephone time-wasters (and if an economist were useful, he'd tally up the money lost for all those wasted millions of seconds added up).Not to fear — things are streamlining. One East Coast law firm specializing in personal injury now just answers the phone in Spanish.
https://www.chandlerlawgroup.com/
Try for yourself and see. Incredulous after hearing this (I dialed 1-800-488-4LAW), I asked the person if there were an English line. Si, he said, try 1-888-439-4539. Dial that for yourself, as well, and see what happens. Spanish again.
It says something about what’s become of America — and the law — when an enterprise switches from a Spanish/English combo to Spanish alone. My personal reaction is the same in both languages: "No."
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